Check your device IMEI compatibility
Have questions about device IMEI compabatibility? Check our FAQs below:
What is an IMEI/MEID number?
To find your device IMEI (a 15-digit identifying code), you can dial *#06# from the call app.
For iPhones, go to Settings, General, About, then scroll to find IMEI. For Android devices, go to Settings, then About Phone, then Status.
IMEI is International Mobile Equipment Identity, which is like a fingerprint for your phone. It helps us identify your device make and model.
I want to get a new phone before switching, how will I know if it’s supported?
Yes, of course you can!
We call that ‘porting’ in the techy world, but it’s really just a simple number transfer from one carrier to another. To transfer your number to Reach, we’ll need to know your current carrier, the billing zip code, carrier account number and your PIN or password for the account. You can find your account information once you log in on your current carrier’s website or app, or sometimes the information is on your bill. Will there be any interruption in my service when I switch? Whenever technology is involved, there is a chance for things to get wonky. But in most cases, your service will not be interrupted when joining Reach.
We call that ‘porting’ in the techy world, but it’s really just a simple number transfer from one carrier to another. To transfer your number to Reach, we’ll need to know your current carrier, the billing zip code, carrier account number and your PIN or password for the account. You can find your account information once you log in on your current carrier’s website or app, or sometimes the information is on your bill. Will there be any interruption in my service when I switch? Whenever technology is involved, there is a chance for things to get wonky. But in most cases, your service will not be interrupted when joining Reach.
My phone is compatible, but how do I know if my device is unlocked?
For your phone to work on Reach, it needs to check three boxes: 1) compatible with the network, 2) paid in full, and 3) unlocked.
Make sure your phone is paid in full:
After you've verified compatibility with our network, you need to determine if your 4G device is paid off? If not, you'll need to finish paying off your phone before switching to Reach. If you are part of the Apple Upgrade program, please check out details on that here.
Ensure your device is unlocked:
You'll know your device is unlocked if you specifically purchased an unlocked device or if the phone that you're using was unlocked in the past (due to switching from another network). If you're unsure if your device is unlocked (or if you think it is but want to be 100% certain), you can always contact your carrier and ask them to unlock your phone. It can take up to 2-3 days for the unlock to be successful.
